A combination of hits and misses

The staff is incredibly friendly and the breakfasts are delightful, providing a warm welcome to start your day. The ambiance in the lobby is lovely, and the room was comfortable and cozy.

The check-in process was agonizingly slow, taking nearly an hour, and the internet connectivity was inconsistent, which hampered productivity during my stay.

For a cozy yet vibrant experience, request a quiet corner table away from the live music during dinner.

excellent service but slight check-in hiccup

The breakfast selection exceeded my expectations, especially with gluten-free options available. The staff were genuinely polite and attentive throughout my stay, making me feel welcomed. Enjoying the pool view from my room added a stunning touch to the overall ambiance.

The check-in process was a bit disorganized, which caused some initial frustration.

The Panafric Queen Room was pretty nice, nothing too fancy but clean and comfy. The bed felt great after a long day, and the decor had a cozy vibe. Bathroom was standard, but everything worked fine. Just a bit of noise from outside during the day which was kind of annoying. Overall, a solid place to crash after exploring Nairobi.

Had an amazing time with my friends! We enjoyed brunch events and indulged in a relaxing spa treatment. The clean rooms and great location made it easy to explore nearby attractions. Don’t miss out on the excellent cocktails at the pool bar. Great spot for a fun getaway!

The only downside was the check-in process, which was a bit chaotic. We faced delays, but the staff eventually sorted everything out. It just added some stress at the beginning of our trip.

The ambience was fantastic with a warm lobby and cozy upgraded room. I really enjoyed the stunning decor and the relaxing spa treatments.

I enjoyed my stay at Sarova, impressed by the friendly staff and delicious meals. The room offered plenty of natural light, although the lift system took getting used to. A positive experience that I'd recommend.

My stay was fantastic! The hotel exceeded my expectations during a wedding ceremony, offering beautiful decor and attentive staff. Previous venues never delivered this level of service and quality.

the wifi signal was weak at times.

The hotel’s décor was lovely, with beautiful art and comfortable seating that made moving around easy for senior guests like me. I felt welcomed and at home in the sophisticated yet relaxed atmosphere.

More accessible bathroom facilities would be appreciated.

The Sunday brunch was amazing.

The room was clean, but room service was disappointingly slow.

Couples seeking a warm experience

The staff was attentive there! Like they were practically my best friends. We had a small hiccup with check-in, but Alloyce and Maureen went out of their way to smooth things over, made the whole process feel like a breeze.

It wasn’t exactly cheap, but still acceptable for what we got.